KareSpecial Private Limited (“KareSpecial”, “we”, “us”, or “our”) is committed to protecting the privacy and security of children, parents, caregivers, doctors, therapists, and other users who access our mobile application, website, and related services (collectively, the “Platform”).
KareSpecial is a healthtech platform designed to support families of children with autism and special needs through assessment tools, medical and therapy coordination, learning resources, progress tracking, wellness tools, and community support.
Because the Platform may process sensitive child, health, medical, therapy, and assessment information, we take privacy and data security seriously.
By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you use the Platform, we may collect the following categories of information.
1.1 Parent / Caregiver Information
- Full name
- Mobile number
- Email address
- Profile photograph
- Preferred language
- Relationship with the child
- Location or address information where required for service delivery
- Account and authentication information
1.2 Child Information
Parents or authorized caregivers may provide information relating to the child, including:
- Name
- Age / date of birth
- Gender
- Photograph
- Autism or other developmental information
- Diagnosis-related information
- Developmental milestones
- Therapy goals
- Behavioral and progress information
- Sleep, diet, exercise, and wellness information
- Psychometric assessment responses and results
- Medical and therapy history
The parent or authorized caregiver is responsible for ensuring that they have the appropriate authority and consent to provide information relating to the child.
1.3 Doctor Information
For doctors using the Platform, we may collect:
- Name and profile photograph
- Contact details
- Qualifications and degrees
- Medical specialization
- Professional experience
- Medical registration / license information
- License expiry information
- Hospital or clinic affiliation
- Professional documents submitted for verification
- Bank or payment information required for payouts
1.4 Therapist Information
For therapists using the Platform, we may collect:
- Name and profile photograph
- Contact details
- Qualifications and certifications
- Therapy specialization
- Experience
- Languages spoken
- License / registration information, where applicable
- Verification documents
- Bank or payment information required for payouts
1.5 Assessment Information
The Platform may collect responses and results from psychometric or screening assessments, including ISAA, AQ, RAADS, or other assessments made available through the Platform. Assessment results may include:
- Individual responses
- Total score
- Category / severity interpretation
- Assessment date
- Notes or recommendations
- Downloadable assessment reports
Assessment results may be shared with a booked or authorized doctor or therapist where permitted by the user’s consent and the Platform’s functionality.
1.6 Appointment, Therapy and Medical Information
We may process information relating to:
- Doctor appointments
- Therapy appointments
- Consultation records
- Therapy session history
- Clinical notes
- Progress reports
- Prescriptions
- EMR-related information
- Therapy recommendations
- Session duration and status
1.7 Payment and Transaction Information
Payments and subscriptions may be processed through third-party payment providers such as Razorpay. We may receive information such as:
- Transaction ID
- Payment status
- Subscription plan
- Payment amount
- Invoice information
- Refund information
We generally do not store complete card details on our own servers where such information is processed directly by the payment gateway.
1.8 Technical and Usage Information
We may automatically collect limited technical information such as:
- Device type
- Operating system
- App version
- IP address
- Login information
- Device identifiers
- Crash and diagnostic information
- Feature usage information
- Session information
This information helps us maintain security, improve performance, and troubleshoot technical issues.
2. How We Use Information
We may use collected information to:
- Create and manage user accounts
- Authenticate users through OTP or other authentication methods
- Create and manage child profiles
- Facilitate doctor and therapist discovery
- Schedule and manage appointments
- Enable consultations and therapy coordination
- Process psychometric assessments
- Generate assessment results and reports
- Facilitate sharing of authorized information with doctors and therapists
- Track developmental and therapy progress
- Provide learning, calming, wellness, and routine-management tools
- Process subscriptions and payments
- Manage professional payouts
- Send appointment, session, payment, subscription, and other service notifications
- Provide customer support
- Improve Platform functionality and user experience
- Detect fraud, abuse, unauthorized access, or security incidents
- Maintain records and audit trails
- Comply with applicable legal and regulatory requirements
3. Child Data and Sensitive Information
KareSpecial recognizes that information relating to children and health conditions requires additional care.
The Platform is designed so that children do not create accounts or directly manage their profiles. Child-related information is managed by parents, caregivers, doctors, and therapists according to their respective access permissions.
We aim to apply appropriate technical and organizational safeguards to protect child and health-related information.
Sensitive information will only be accessible to authorized users based on their role and the applicable care relationship.
4. Sharing of Information
KareSpecial does not sell personal information for advertising purposes.
Information may be shared with authorized parties when necessary to provide Platform services, including:
Doctors and Therapists
Where authorized, relevant child profile, assessment, appointment, medical, and therapy information may be made available to the booked or assigned professional.
Service Providers
We may use trusted third-party providers for services such as:
- Payment processing
- SMS / OTP delivery
- Push notifications
- Cloud hosting
- Data storage
- Video consultation infrastructure
- Analytics and technical services
Such providers may process information only as necessary to provide their services and subject to appropriate contractual or technical safeguards.
Legal and Regulatory Authorities
Information may be disclosed where required by applicable law, regulation, court order, or lawful governmental request.
5. Psychometric Assessment Results
Psychometric tests available through KareSpecial are intended to provide structured screening or assessment support.
Results should not be interpreted as a substitute for professional medical diagnosis.
Where applicable, assessment results may be shared with a doctor or therapist selected or booked by the parent/caregiver to support professional consultation.
Users should discuss assessment results with a qualified healthcare professional before making medical or therapeutic decisions.
6. Medical Disclaimer
KareSpecial is a technology platform intended to support parents, caregivers, doctors, and therapists. The Platform does not replace:
KareSpecial does not guarantee any particular medical, developmental, behavioral, or therapeutic outcome.
Users remain responsible for seeking appropriate professional medical care.
- Professional medical diagnosis
- Clinical evaluation
- Emergency medical care
- Professional therapy
- Individualized medical advice
7. Consent
Where required, KareSpecial will obtain appropriate consent before collecting, processing, or sharing personal information. Consent may include permission for:
Users may withdraw consent where legally applicable, subject to legal, contractual, or operational requirements for retaining certain information.
- Creating a child profile
- Processing health and therapy information
- Conducting psychometric assessments
- Sharing relevant information with selected professionals
- Receiving service-related communications
8. Data Security
We use reasonable technical and organizational measures designed to protect information from:
However, no internet-based system can be guaranteed to be completely secure.
- Unauthorized access
- Unauthorized disclosure
- Accidental loss
- Destruction
- Alteration
- Misuse
Security measures may include:
- Encryption during transmission
- Secure authentication
- Role-based access control
- Restricted access to sensitive information
- Secure cloud infrastructure
- Audit logging
- Regular security monitoring
9. Data Retention
We retain personal information only for as long as reasonably necessary for:
Retention periods may vary depending on the type of information and applicable legal requirements.
- Providing Platform services
- Maintaining user accounts
- Maintaining medical and therapy records where required
- Processing transactions
- Meeting legal and regulatory obligations
- Resolving disputes
- Maintaining security and audit records
10. User Rights
Subject to applicable law, users may have rights relating to their personal information, including the ability to:
Requests may be submitted using the contact details provided below.
- Access personal information
- Correct inaccurate information
- Update profile information
- Request deletion of information where legally permissible
- Withdraw consent where applicable
- Request information about how their data is processed
- Raise privacy-related concerns or complaints
11. Account and Data Deletion
Users may request deletion or closure of their account.
Upon receiving a valid request, KareSpecial will process the request in accordance with applicable laws and its data-retention obligations.
Certain information may need to be retained where required for legal, regulatory, financial, security, medical-record, or dispute-resolution purposes.
12. Notifications and Communications
KareSpecial may send service-related communications through:
Service-related communications may be necessary for the operation of the Platform.
- Push notifications
- SMS
- In-app notifications
These may include:
- OTPs
- Appointment reminders
- Session reminders
- Payment notifications
- Subscription notifications
- Payout notifications
- Account and security alerts
13. Cookies and Website Technologies
The KareSpecial website may use cookies, analytics tools, and similar technologies to:
Users may control certain cookies through their browser settings, although disabling cookies may affect some website functionality.
- Maintain website functionality
- Understand website usage
- Improve user experience
- Measure marketing performance
- Detect security issues
14. Third-Party Services and Links
The Platform may integrate with or link to third-party services.
Third-party services operate under their own privacy policies and terms. KareSpecial is not responsible for the privacy practices of third-party websites or services that are outside our control.
Users should review the applicable privacy policies before providing information to third parties.
15. International Data Processing
Depending on the infrastructure and service providers used by KareSpecial, information may be processed or stored in locations outside the user’s state or country.
Where applicable, KareSpecial will take reasonable steps to ensure that such processing is carried out in accordance with applicable data protection requirements.
16. Data Ownership
All child-related personal, medical, therapy, and assessment information submitted through the Platform shall be handled in accordance with the applicable agreements between KareSpecial, its users, and relevant service providers.
Nothing in this Privacy Policy transfers ownership rights in user-provided information except as necessary to provide and operate the Platform.
17. Data Protection and Regulatory Compliance
KareSpecial intends to operate its Platform in accordance with applicable Indian data protection and privacy requirements, including the Digital Personal Data Protection Act, 2023, to the extent applicable.
The Platform is also designed with a view toward maintaining a GDPR-ready privacy and security architecture where applicable.
Compliance requirements may evolve, and this Privacy Policy may be updated accordingly.
18. Changes to this Privacy Policy
KareSpecial may update this Privacy Policy from time to time to reflect:
The updated version will be published on the website or within the Platform, along with the revised “Last Updated” date.
- Changes in Platform functionality
- Changes in technology
- Changes in applicable laws
- Changes in data-processing practices
19. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of personal information, please contact us:
KareSpecial Private LimitedEmail: info@karespecial.comPhone: +91 70036 93896For privacy-related requests, please include sufficient information to help us verify your identity and process the request.
20. Acknowledgement
By using the KareSpecial Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and processing of information as described herein, subject to applicable law.
KareSpecial – One Platform for the Entire Autism Journey.